February 22, 2021

 

Dear 434 Animal Hospital Family,

The health and safety of our team, clients, and patients have always been a primary concern during COVID-19 pandemic. As this situation evolves globally, nationally, and locally, so are our protocols for veterinary visits at our hospital.

Due to the persistence of cases in Florida and recommendations from multiple Veterinary organizations we are making necessary changes to protect our very high-risk staff.

 

Understand that as we get more information our protocols and procedures will change but we are committed to caring for you and your pets!

No system is perfect but we are absolutely trying our best to keep both team members and clients safe. We are cleaning between each client with approved cleaning protocols, and trying to maintain our social distance (6ft) as well as our contact time to  (less than 15 minutes) as directed by the CDC. 

The protocol below is incredibly detailed, know that your main responsibilities are to call the office FROM YOUR CAR once you have arrived for an appointment or to pick up your pet or prescriptions, to always wear a mask in the presence of our staff, and practice patience!! We will take care of the rest!!!
 

 

Sincerely,

Dr. Ehlers, DVM

Owner

Jessica, MS, CVT

Practice Manager

Client/Patient Intake For Appointments

We ask clients to:

  1. Call the office when they have arrived with their pet for an exam

    1. The Client Care Specialist will begin questioning whether or not you have had any respiratory symptoms, known or been in contact with someone who has tested positive for COVID-19 or tested positive yourself for COVID-19 in the last 14 days.

      1. If you answer yes to any of these questions, we ask that you remain in their car during the appointment but will still be asked to bring your pet into the hospital to be weighed and released to a veterinary technician when the technician is ready to receive your pet.

      2. If you answer no to this series of questions you will be able to stay in the hospital during the appointment

      3. If this is a situation where it is a true medical emergency, do not hesitate to tell us immediately! We are here for your pets above and beyond everything else!

  2. Once our Client Care Specialist has determined the answers to the above questions the Client Care Specialist will place you on a brief hold and inform the Veterinary Technician and medical team of any necessary information.

  3. Then your pet’s Veterinary Technician will resume the call and will perform the appointment triage over the phone.

    1. If this situation is a true medical emergency, do not hesitate to tell us immediately! We are here for your pets above and beyond everything else!

  4. Once the visit triage has been completed your Veterinary Technician will ask you to enter the building with your pet. Your technician may ask you to complete our COVID-19 Informed Consent & Release form if you have not already done so.

  5. Please weigh your canine patients as normal (Dogs on the scale in the right-hand corner of the lobby, and yes! Even small dogs, our new scale is great!!!)

  6. Then please promptly move into the exam room that your veterinary technician instructed you to.

  7. Your Veterinary Technician will meet you in the exam room, and ask you to release your pet, in order to be examined by Dr. Ehlers.

  8. The exam will be performed in our hospital treatment room.

  9. Depending on Dr. Ehlers assessment your pet may hang out with your appointments medical staff as he discusses his findings with you. Rest assured they will be well cared for during their temporary stay.

  10. Dr. Ehlers will discuss his findings and recommendations with you

  11. Your Veterinary Technician will create a treatment plan and estimate for you. 

  12. As discharges finish with your pet’s Veterinary Technician, please prepare for your credit card payment.

Picking Up Prescription Products/Items/Pets

We all love how small and home like our office is, but in these challenging times we want to abide as closely as we can to CDC guidelines to help prevent the spread of COVID-19.

We ask clients to:

  1. Call the office when they have arrived to pick up prescription products/items, to ensure the lobby is free from other pet owners, 

  2. The Client Care Specialist will begin questioning whether or not you have had any respiratory symptoms, known or been in contact with someone who has tested positive for COVID-19 or has traveled out of the country.

  3. The Client Care Specialist will  instruct you on whether or not you are able to enter the lobby or process payment over the phone or in person, depending on your preference

  4. If you have elected to remain in your car and process payment over the phone, once payment is processed your invoice and items will be placed on the bench situated outside the front doors for you pick up.

 

If the items are not ready, or you did not request a refill in advance, PLEASE call us and ask us to get the items ready, DO NOT ENTER THE HOSPITAL UNLESS MEDICALLY NECESSARY! Once they are ready for pick up, the Client Care Specialist will call you, and proceed with the above-outlined protocol.