212 E. State Road 434, Longwood, FL, 32750

407-331-1161

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New Patient Center

Before you call for your pets first appointment:​

  • Collect your previous veterinary clinics name and phone number so we can call for records, our Doctors believe in having as much info as possible to individualize your pets care!

  • Call early to ensure we are able to schedule you during your day/time preferences! Our doctors book up very quickly, especially on Saturdays!

  • Expect to spend anywhere from 1-2 hours for your pets appointment, depending on primary complaint (e.g. vaccines vs. sick visit)

When you call for your pets first appointment:

  • Relay your specific concerns (is this appointment for an annual wellness exam or annual wellness exam and vaccines? are we scratching more than usual? any vomiting or changes to eating and drinking habits?) 

  • Relay your pets previous veterinarians information (if applicable) so our receptionists can ask for copies of the records for our doctors to review

To ensure that your first visit is successful please bring the following items to your appointment:

  • New Patient Form (provided below) filled out

  • List of the pets current medications (or the bottles if your prefer)

  • Date that the last dose of heartworm and flea preventative was given

  • Know the brand of food your pet is on

  • List of concerns. Your Technician will do their very best to ask a broad range of questions to cover as many bases as possible, but it is always very helpful to have the owners notes too!

  • Follow the directions given to you by our receptionists (fasting, etc)

Other tips and tricks:

  • If your dog is usually a little nervous, bring their most favorite treat! We are not just in the business of veterinary medicine but also the art of trying to make visits less stressful. If you know your pet is reactive, let us know, we will do our best to accommodate your pets specific needs.

  • Many cats know what the carrier means --- dreaded car rides! Bring the carrier out into view about a week before your visit (if you can). For the first few days, feed your cat near the carrier and then keep getting the food closer and closer until you can feed your cat in it. Purchasing Feliway pheremone spray or wipes helps make them feel more comfortable as well for the car ride and the carrier isolation. We even use this in our rooms for patient comfort!

Payment:

  • Payment is expected when services are rendered. In order to focus on our patients' needs, customer service and minimizing costs, we do not bill.

  •  We accept debit cards, credit cards (Visa, Mastercard, Discover, American Express) and cash. All cards must be signed by the owner of the card. We do not accept personal or business checks

  • When unexpected illness strikes a pet, unexpected expense strikes as well.  434 Animal Hospital understands this and is able to make some special arrangements through the CareCredit program. It takes just 5 minutes to complete an application and will allow you to break down your payment into 6 monthly installments.  You can either apply at our hospital, where we'll call in your application over the phone for immediate approval, or apply yourself online at:  www.CareCredit.com

    • Highlights of the CareCredit program:

      • Low Monthly Payments (3% of the Total Balance)

      • Interest Free For 6 Months

      • Determine Approval in a Few Minutes

      • No Annual Fee